Privacy Policy

To provide the services you’ve requested, we collect the following personal information:

• Personal Details: Name, email address, phone number, home address, emergecy contact details
• Dog Information: Breed, size, age, health, behavioral details, vet information
• Service Information: Walk preferences, frequency, special requests

We use the information we collect to:

• Provide you with the dog walking services you’ve requested
• Communicate with you about your service (e.g., schedule updates, cancellations)
• Respond to any inquiries or feedback you may have
• From time to time, contact you with marketing messages or promotions (if you have consented to receive them)

Your personal data will be stored for as long as needed to provide our services to you. Once your relationship with Walks & Wags Co. ends (e.g., if you cancel your service), we will retain your information only as necessary for legal, accounting, or reporting purposes. We will not keep your data longer than necessary.

We are committed to ensuring that your personal data is kept secure. We implement a variety of security measures to protect your information, including:

• Storing Client Forms: All client forms are stored as PDF files on a password-protected laptop used exclusively for work. Access to these files is limited to trusted staff members who need the information to perform their duties.
• HubSpot: Client data is also stored in HubSpot, a secure customer relationship management (CRM) platform, which ensures that your personal information is kept safe with industry-standard encryption and data protection practices.
• Limited Access: Only authorised personnel, such as our walkers and staff, have access to client information. We ensure that all employees understand the importance of data privacy and confidentiality.
• Data Backup & Recovery: Regular backups are made to ensure data is not lost in case of unforeseen issues, and we have recovery processes in place.

While we take these steps to protect your data, we also encourage you to follow best practices on your end, such as keeping your login information confidential.

We will never sell, rent, or lease your personal information to third parties. We may share your data with trusted service providers who help us deliver the services you’ve requested, such as payment processors, email providers, or IT support. These third parties are required to maintain the confidentiality and security of your data.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access: You can request to see the personal data we hold about you.
• Correction: You can ask us to correct any inaccuracies in your data.
• Deletion: You can request to have your data deleted when it is no longer necessary for the services we provide.
• Objection: You can opt out of marketing communications at any time.
• Restriction: You can ask us to restrict processing of your data under certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided below.

If you have agreed to receive marketing communications, we may send you emails, newsletters, or promotional offers related to our dog walking services. You can unsubscribe from these communications at any time by contacting us directly.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by email or post a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your data.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at.

Walks & Wags Co.

Email: walkswagsco@gmail.com

Phone: +44 7501 006092

Website: www.walksandwags.uk